Content Updates
Make changes to pages, news, images, downloads and website content.
WEB SOLUTIONS
Website support that keeps your site secure, current and useful.
Your website is often the central hub of your business communications. BBI provides ongoing support, management and technical assistance to help keep it reliable, updated and performing properly.
ONGOING SUPPORT
A website should not be left to drift after launch.
Websites need regular attention. Content changes, technical issues, security requirements, user expectations and business priorities all evolve over time.
BBI provides clients with access to technical, content and marketing support, with a dedicated account manager acting as the main point of contact for website requests, priorities and agreed service levels.
WHAT WE SUPPORT
Practical help for websites that need to stay reliable.
Technical Fixes
Investigate bugs, display issues, broken functionality and unexpected errors.
CMS Support
Support WordPress, DNN and other platforms depending on the website setup.
Security Monitoring
Help protect sites from avoidable risks, vulnerabilities and external interference.
Performance Improvements
Improve speed, usability and technical reliability over time.
Development Requests
Plan and quote larger changes, new features and technical improvements separately.
WHY SUPPORT MATTERS
Reliable support protects credibility and keeps the site useful.
Protect Credibility
Avoid visible errors, outdated information and broken journeys that damage confidence.
Save Internal Time
Give your team access to specialists instead of struggling with technical issues.
Improve Security
Keep software, access and monitoring under proper review.
Support Growth
Adapt the site as campaigns, products, services and business priorities change.
OUR APPROACH
Support works best with clear communication.
01 Assign
Every client has an account contact to help manage requests and priorities.
02 Review
We understand your website, business objectives, platform and support requirements.
03 Support
We handle updates, troubleshooting, minor changes and technical issues.
04 Improve
We recommend sensible improvements when we spot opportunities or risks.
SUPPORT CAPABILITY
Technical, content and marketing support in one place.
Dedicated Account Manager
Give clients a consistent point of contact for website support and improvement.
Learn moreWebsite Updates
Make content, design and functionality updates as the website evolves.
Learn moreBug Fixes
Investigate and resolve issues that affect usability or performance.
Learn moreSecurity Support
Maintain safer websites through updates, monitoring and practical technical care.
Learn moreCMS Support
Help teams manage website content and resolve content-management issues.
Learn moreSEO Advice
Support website changes with practical search visibility considerations.
Learn moreContent Support
Help keep pages useful, accurate and aligned with business objectives.
Learn morePerformance Checks
Review website performance, usability and technical health over time.
Learn moreDevelopment Planning
Plan future improvements around business needs, user journeys and technical priorities.
Learn more
SUPPORT HOURS
Flexible help when you need it.
Clients can purchase website management support hours in blocks that remain available for 12 months. Small updates are logged proportionately, rather than rounded into unnecessarily large blocks.
For larger development requests, we agree a scope and provide a fixed cost before work begins.
Need reliable support for your website?
BBI can help you keep your website secure, updated, functional and aligned with your business objectives.
Talk To BBI