Magento 2 expertise
Specialist support for a platform that requires technical ecommerce knowledge and careful handling.
Growth Story: Thermosense
Getting a Magento 2 website back on track.
How BBI helped Thermosense audit, fix and improve its Magento 2 ecommerce website, providing specialist local support when in-house development knowledge was no longer available.
Established in 1998
Marketing and technical delivery
Built for complex B2B sales
Magento 2
Website Support
Technical support for an ecommerce website that needed specialist Magento expertise.
1
Site Audit
A clear review of known issues, additional findings, costs and recommended fixes.
Bourne End
Local Client
Practical local support for a business based just a few miles from High Wycombe.
100%
Smoother Operation
Outstanding issues fixed, followed by checkout improvements and enhanced payment options.
The challenge
Thermosense needed Magento 2 support after losing in-house knowledge.
Thermosense came to BBI with an existing Magento 2 ecommerce website. The site had been developed in-house by a capable developer, but when that developer left the company, Thermosense no longer had the internal expertise needed to maintain, improve and troubleshoot the platform.
The website also had a number of issues that needed attention. Some were already known to the Thermosense team, while others required a more detailed technical review. What the business needed was a local agency with genuine Magento 2 experience and the ability to provide clear, practical support.
The solution
A clear audit followed by practical Magento fixes.
Thermosense is based in Bourne End, just a few miles from BBI in High Wycombe. That local connection was important, but so was technical capability. Magento 2 requires specialist knowledge, and BBI was able to provide the ecommerce development expertise Thermosense needed.
The first step was to carry out a full audit of the website. We reviewed the issues Thermosense already knew about, identified additional problems, assessed what needed to be done and provided a clear breakdown of the likely time and cost involved.
From inherited issues to a smoother ecommerce experience
Once Thermosense approved the work, BBI fixed the outstanding issues and helped get the website running smoothly. We then went further, improving the checkout so it offered a better user experience, more payment options and a more complete ecommerce journey.
Website audit
A structured review of known issues, hidden problems and the work required to resolve them.
Technical fixes
Development work to resolve outstanding problems and restore confidence in the website.
Checkout improvements
An enhanced checkout experience with more payment methods and a smoother user journey.
The relationship
Fast, local support from a team with the right technical skills.
Thermosense needed help quickly, but they also needed the right kind of help. The project called for a team that could understand Magento 2, diagnose problems clearly and communicate the options in a straightforward way.
BBI’s combination of ecommerce development experience and local availability made us a good fit. By auditing the site first, we gave Thermosense a clear picture of what needed attention before moving into the technical work itself.
The outcome
A Magento 2 website back on track and ready to improve.
BBI fixed the outstanding issues on the Thermosense Magento 2 website and helped restore confidence in the platform. The checkout was also improved, giving customers more payment options and creating a more complete ecommerce experience.
The relationship is still relatively new, but the first project has shown how quickly BBI can step in when a business needs specialist technical support. With the website now running more smoothly, we hope this marks the start of a long and positive working relationship.
Magento 2
specialist ecommerce support for a local business needing practical technical help
What this story proves.
The Thermosense story shows how BBI can step in when a business needs reliable technical support.
01
We understand ecommerce
BBI supports Magento 2 websites with the technical knowledge needed to maintain, fix and improve ecommerce platforms.
02
We solve inherited problems
When a business is left with a website it can no longer manage internally, BBI can audit, advise and resolve issues.
03
We provide local support
For businesses near High Wycombe, BBI offers practical, accessible support from a team that can understand both the technical and commercial need.
Do you need practical Magento 2 support?
BBI helps ecommerce businesses audit, fix and improve Magento 2 websites, providing clear technical support when internal resources are limited.
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